Shipping policy
This shipping policy provides important data about the shipping process, estimated delivery dates, and related information.
Please contact our customer support team if you need assistance or have any questions.
1. Order Processing
Order closing time is at 6:00pm (EST) every day.
We are committed to processing your order within 1-3 business days of placing your order (Monday through Friday; Saturday and Sunday are closed).
Please note that orders placed on weekends or holidays may take longer to process.
2. Delivery Time
Estimated delivery time depends on your location and the shipping method selected.
Items typically ship within 7-15 days depending on destination.
Due to unforeseen circumstances or events beyond our control, such as natural disasters or customs delays, delivery times are estimates only. We do our best to give you the best estimate based on the information we have, but we cannot promise an exact delivery date.
3. Shipping Costs
We strive to keep our shipping costs fair and transparent. Current shipping cost for all orders: $6.99.
4. Shipping Carriers
We work with USPS to ensure your order arrives on time and in perfect condition. USPS provides a reliable and friendly delivery service that meets your shipping needs with the utmost convenience. USPS’s extensive network and professional service ensure your order gets to you quickly and safely.
5. Shipping Destinations
We offer shipping to the United States. Please contact our customer service team if you live elsewhere and need assistance.
6. Order tracking
You will receive a confirmation email or text message with a tracking identification number and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your ID, please check our delivery confirmation email.
7. Changing your order or address
We understand that it may be necessary to change your order or delivery address. Please contact our customer service team as soon as possible if you need to change your order or delivery address. We will do our best to help you, but we cannot guarantee that adjustments can be made after an order has been placed.
8. Undeliverable Package
The customer will be responsible for any additional shipping costs incurred when returning or picking up the item if the package is deemed undeliverable due to an incorrect or incomplete shipping address provided by the customer, a refused package, or other events beyond our control.
9. Your package is incorrect/damaged
We take great care to ensure that your order arrives in perfect condition. If the item you ordered is damaged, we apologize. Please email us at [email protected] within one week with a photo of the damaged item, your order number, and any other information you may have about your order to help us resolve this issue for you promptly. We will respond to you as soon as possible!
Please contact our customer service staff if you need any assistance or have any questions about our shipping policies. We appreciate your trust in us and will do our best to meet your delivery deadline.
10. Contact Us
If you have any questions regarding our shipping policy, please contact us at:
Business address: 302 S Oleander Ave, Goldsboro, NC 27530, USA
Email: [email protected]
Working hours: 10:00am – 6:00pm (EST) | Mon – Fri