Frequently Asked Questions (FAQs)
Welcome to marlenblick.store FAQs page! We’ve compiled frequently asked questions and answers to help you easily find the information you need.
1. How long does it take to process an order?
We process orders within 1-3 business days of placing your order. Please note that orders placed on weekends or holidays may take longer to process. Orders close at 6:00 PM EST each day.
2. How long does it take to ship?
Delivery times depend on location and shipping method. Orders typically ship within 7-15 business days. However, unforeseen events such as natural disasters or customs delays may alter delivery times.
3. How much does shipping cost?
We charge a flat shipping rate of $6.99 for all orders within the United States.
4. How can I track my order?
Once your order has been shipped, you will receive an email or text message with a tracking number and a link to track your package. You can access the tracking link from the email to check the status of your order.
5. Can I change my order or address after I have placed my order?
If you need to change your order or shipping address, please contact us as soon as possible. We will try to assist you, but cannot guarantee that the change will be made after the order has been processed.
6. What shipping service does Marlenblick.store use?
We partner with USPS to ship all orders within the United States. USPS provides reliable, safe, and convenient shipping for our customers.
7. Does Marlenblick.store ship internationally?
Currently, we only ship within the United States. If you live outside the United States and need assistance, please contact our customer service team.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of receipt. Please provide photos of the defective item, your order number, and other relevant details so we can assist you promptly.
9. What happens if my package cannot be delivered?
If the package cannot be delivered due to an incorrect or refused address, the customer will be responsible for any additional shipping costs. We recommend that you double-check the information before completing your order to avoid any unexpected problems.
10. What payment methods does Marlenblick.store accept?
We accept payments via PayPal and Payoneer – two safe and convenient international payment methods.
If you have any other questions not covered here, please contact us at the address below. We are always ready to assist you!
Business address: 302 S Oleander Ave, Goldsboro, NC 27530, USA
Email: [email protected]
Working hours: 10:00am – 6:00pm (EST) | Mon – Fri