Returns – Refund
At marlenblick.store, we are committed to providing the highest level of customer satisfaction. If you are not satisfied with your purchase, we are ready to assist you with the following return and refund policy:
1. 30-day return with Marlenblick
The product must be returned within 30 days of receipt.
The product must be in its original condition, unused, unwashed and with all tags and labels intact.
The product must be returned with a valid receipt or proof of purchase.
Products must be returned with a valid receipt or proof of purchase.
2. Products that are not eligible for return
Sale items or items that are part of a special promotion.
Free gifts included with the order.
Items that have been customized to the customer’s personal requirements.
3. Return Process
To initiate the return process, please contact our customer service via email: [email protected] and clearly state the reason for the return.
Once your request is approved, we will provide detailed instructions on how to return the item.
The customer will be responsible for the shipping costs of returning the item. We recommend using a tracking service to avoid lost items.
4. Refunds
Once we have received and inspected the returned item, you will receive an email notification of whether your refund request has been approved or rejected.
If your refund request is approved, the amount will be automatically refunded to your original payment method within 3-5 business days, depending on the regulations of your bank or payment service provider.
5. Defective or damaged items
If you receive a defective or damaged item, please contact us within 48 hours of receipt for assistance with an exchange or refund at no additional cost.
6. Cancellations
We understand that sometimes you may want to return an item and you can cancel most orders within 24 hours of placing your order.
If you decide to cancel your order, please email [email protected] to explain why.
Cancellations can be made by phone or email, but they will not be processed until a cancellation confirmation email is received. Please receive a cancellation email if you wish to cancel by phone.
7. Contact Us
If you have any questions about our Returns – Refund, please contact us at:
Business address: 302 S Oleander Ave, Goldsboro, NC 27530, USA
Email: [email protected]
Working hours: 10:00am – 6:00pm (EST) | Mon – Fri